ICISF Advanced Assisting Individuals in Crisis – Erie County

NY Sheriffs Association

Friday, February 24, 2023 & Saturday, February 25, 2023
8:30am-4:30pm both days

Erie County Emergency Services Training & Operations Center (Fire Training Academy)
3359 Broadway
Cheektowaga, New York 14227

$150, includes course instruction, course materials, and lunch both days


Previous completion of the Assisting Individuals in Crisis Course

Course Description

This is an International Critical Incident Stress Foundation (ICISF) developed curriculum.

Advantages of attending:

  • Participants will enhance their ability to provide individual crisis intervention using proven methods
  • Participants will receive a certificate of completion from the ICISF
  • Participants will receive continuing education credits from the University of Maryland at Baltimore
  • This course meets one of the requirements for persons pursuing the ICISF Certificate of Specialized Training

Learning objectives:

  • Understand the natures & definitions of a psychological crisis and psychological crisis intervention
  • Understand the nature and definition of critical incident stress management and its role as a continuum of care
  • Practice empathic communication techniques
  • Understand the practice of psychological triage
  • Practice the SAFER-Revised model of individual psychological crisis intervention in a suicide scenario
  • Practice the SAFER-Revised model of individual psychological crisis intervention in a grief and bereavement scenario
  • Practice the SAFER-Revised model of individual psychological crisis intervention in a “follow-up” or referral scenario
  • Understand and discuss common ethical issues in psychological crisis intervention
  • Understand and discuss the risks of iatrogenic “harm” associated with psychological crisis intervention and discuss how to reduce those risks
  • Understand the principles of self-care

Presenter information:

Bonita S. Frazer, MS, CTS, FAAETS is the former Mental Health Emergency Planning Coordinator for Erie County. Through volunteer and professional venues, she has provided crisis intervention and critical incident stress management services to survivors of critical incidents & disasters, and to emergency services personnel who respond to these events. Bonita is a volunteer for the Specialized Medical Assistance Response Team and the Canine Therapy Teams of Western New York. She also is the Board Secretary for the Association of Traumatic Stress Specialists, and serves as the Board President of the WNY Law Enforcement Helpline.


ICISF AAIC Training Registration (PDF)

Please note: Only those who have completed the Assisting Individuals in Crisis course (also known as Individual Crisis Intervention & Peer Support) are eligible to register for this course. Do not register if you cannot commit to attending both days in their entirety. Registration is limited to 30 persons and certificates of completion will be given only to those who have completed the training in its entirety.

Questions about registration can be directed to Cheryl Kennedy at 716-864-8101 or via email at ckennedy@wnyleh.org
Questions about the curriculum can be directed to Bonita Frazer at 716-235-7565 or via email at bfrazer@wnyleh.org


After the overwhelming success of the ‘first ever’ Post Critical Incident Seminar (PCIS) for administrative level personnel, NYSSA’s Health and Wellness Program is proud to announce the delivery of the second Post Critical Incident Seminar. This FREE seminar, funded by FirstNet – Built with AT&T, is being delivered through our Health & Wellness partner, the New York Law Enforcement Assistance Program (NYLEAP) to assist First Responder Administrators.

Who should attend?

Administrators (rank of Lieutenant or above) that have been involved in on-duty critical incidents, suffer from cumulative career stress, or have been exposed to traumatic life events unrelated to their law enforcement career, and has had their life adversely affected as a result. Spouses/significant others are strongly encouraged to attend.

This is an Administrator Peer-based program, where peer-to-peer assistance will be accompanied by clinical staff, to assist the attendees in finding healthy ways to cope with stress and manage PTSD. All Peers will be active or retired members who have achieved the rank of Lieutenant or above. This seminar will also be invaluable for administrators to improve their response to deputies, corrections officers and emergency communication personnel involved in critical incidents.

Seminar dates

January 30th – February 1st, 2023 in Rochester (Monroe County).

This no-cost seminar has a class size of 30 participants and will fill up fast.

If you any questions regarding the training, please contact NYLEAP President Jim Banish by email at jimbanish@nyleap.org or by phone at (518) 526-1899 ext. 101.

Register now


The ICISF Assisting Individuals in Crisis (AIC) training course is a critical component for those that serve as law enforcement peers or are interested in becoming a peer. This course is being offered in partnership with FirstNet – Built with AT&T, the New York Law Enforcement Assistance Program (NYLEAP), and the NYS Division of Criminal Justice Services (NYS DCJS).

The curriculum, developed by the International Critical Incident Stress Foundation (ICISF), will be presented by Brian Flynn (LCSW, MA, CCISM, CFRC). Brian is a clinical social worker and certified first responder counselor with over 20 years of teaching and clinical experience working with veterans and first responders.

This FREE two-day class is being offered in 2 locations:


September 6-7, 2022 – Monroe County (Rochester)

Who should attend?

Open to all Law Enforcement in New York State, the target audience is Sheriff’s Office personnel (including deputies, corrections officers, 911/dispatch, and LE chaplains) that currently serve as law enforcement peers or are interested in becoming a peer for either an existing or new agency Employee Assistance Program.

This no-cost seminar has a limited number of seats and is expected to fill fast. Register soon to secure your seat.

For more information, please contact Chuck Gallor at cgallo@nysheriffs.org or 518-434-9091 ext. 123.


Learn more about our Health and Wellness Programs